Writing games that are good clean fun... high quality, family approved games that you won't be afraid to show to your non-computer buddies. C64/Amiga style games for the next generation.

e-mail:
(approx. 24 hour reply time Mon-Fri, and often much sooner)

FAQ

Windows Help

I purchased a game and I need to download a new or updated version: Send the name and email address used to order the game to the technical support email listed above, and we'll send you a new download link.

I ordered a game and I have not yet received a download link. #1 I use hotmail mail or yahoo mail: BMT Micro, the company that processes our online orders, verifies all hotmail and yahoo email orders individually, by hand. They do this as an extra measure to protect against fraud, but it can delay an order by a day or two. Your credit card will not be charged until the download instructions are sent. Orders that are made using an email address other than hotmail or yahoo will be processed immediately.

I ordered a game and I have not yet received a download link. #2 I do not use a free email account. If you have not received your order within 5 minutes (give or take a half an hour if your ISP is slow about sending your email), then send a message to the tech support email listed above and ask for a new download link. Spam filters are the biggest reason for people not receiving their download and receipt emails. Make sure to turn it down or off before requesting a second download email.

The computer locks-up as soon as you launch the game: This can be caused by having the wrong DirectX drivers installed for your video card. Visit http://www.microsoft.com/directx and get the latest version of DirectX available.

The game will not start when you attempt to run it: You video card either a) can not display a resolution of 800x600, or b) your video card does not support 16-bit highcolor or 24/32-bit truecolor color depths. Version of Pocket Tanks before verison 1.00b gave no error message when this happened, but now a dialog box will tell you that the 800x600 highcolor screen could not be opened.

Having trouble with the game crashing: Try turning off background applications such as anti-virus, firewall, P2P file sharing software, desktop pets and toys, etc.... Any program that is running in the background when you play a game can either slow down performance, and in some rare cases actually cause a crash.

The game randomly crashes, or there is a lot of noise when music and/or sound effects are played: Try turning down the hardware acceleration for the sound card. To do this, go into the Control Panel in windows, click on 'Sounds and Multimedia'->'Audio'->'Advanced'->'Performance' and drag 'Hardware Acceleration' down a notch, or more until it is fixed. The problem is most frequent with computers that have a Sound Blaster Live sound card and an Athlon CPU. The best fix for those systems is to install the latest sound card driver, update the motherboard drivers, update the motherboard BIOS, look for patches, etc.... not for the faint of heart, or the inexperienced computer user.

The music and sound effects sound fast/slow/noisy/garbled/etc...: You need to update your sound card drivers. Sometimes the default drivers that come with Windows are not the most compatible, and you need to install latest drivers. If your sound card came with a driver disc, try installing those first. Otherwise download the latest drivers from the manufacturer's web site. If that does not fix it, consider turning down the sound card's hardware acceleration. To do this, go into the Control Panel in windows, click on 'Sounds and Multimedia'->'Audio'->'Advanced'->'Performance' and drag 'Hardware Acceleration' down a notch, or more until it is fixed.

Mac Help

All Blitwise games now support Mac OS X 10.11 and newer (Intel CPU support)

I purchased my games (Mac versions) from CTSP Games: CTSP Games transitioned the sales and support of Blitwise games to our capable hands, so feel free to contact us at any time to ask for new download links and for technical support.

Can I use the CTSP Games products with Blitwise expansions packs, and vice versa?: No, they are completely different and are not compatible. Simply contact Blitwise technical support using the email at the top of this page, and we will send you the updated Blitwise version of everything you've already purchased at CTSP Games. We put a lot of work into making our Mac releases 100% Mac-friendly, so we're certain you'll fine the new versions a pleasant surprise.

Running Mac OS 8/9 or OS X 10.3.8 and older: Please contact technical support using the email at the top of this page, and we will send you versions of our games that were originally created by CTSP Games that support older operating systems.
(Note: Neon Wars only runs on 10.3.9 or newer)

Having trouble installing expansion packs: Make sure that there is only one copy of Pocket Tanks Deluxe or Pocket Tanks Collector's Edition on the computer. This is especially important if you already own Pocket Tanks Deluxe and you purchased the Collector's Edition. Mac OS X will see both application icons (bundles) and simply pick the first application it finds when installing expansion packs. To fix the problem, simply delete all copies of the game except for one, and we recommend that the single copy is placed in your Applications folder on your hard drive.